Moving towards a fair, eco-friendly, sustainable future. Our purpose is to make technology accessible to all. Disadvantaged children are the priority so it is important for us to invest in the tools they need for them to excel later in life. This is why we offer special discounted rates on laptops for all children.

Certainly Digital provides a platform that helps people to make money by recycling their unwanted goods which decreases the amount of electronic waste currently polluting our environment.

Q What is your returns policy

We provide a 1 year warranty on the majority of items we sell. iPhones, Android phones and iPads have a 1 year warranty, laptops have 6 months warranty, and everything else can be returned within 30 days if there is a problem.

Changed your mind? No problem, just make sure you return it in the same condition it was sent to you within 14 days of purchase and receive a full refund.

Q Are your phones unlocked?

The vast majority of our phones are unlocked to all networks and can also work abroad. If the phone is not unlocked it will clearly say so in the listing title and in the description of the item.

Q Are your items new or used?

We sell all different kinds of devices. If it is brand new it will explicitly say so in the title and listing description, if not it will be used or refurbished.

For more information on used and refurbished items see our grading guide page:
https://certainlydigital.com/pages/grading-guide

Q Do your devices work?

All devices are fully tested at least 3 times:
1. Before it reaches the warehouse
2. When it reaches the warehouse and being cleaned and made fit for sale
3. Before being despatched it is tested a final time before being sent to a customer just to guarantee we are selling an item that is 100% working.

Q Do used devices contain any information from previous owners?

Absolutely not, by law we have to make sure we remove any data on the device from the previous owners. Any device you receive will come to you in a factory reset condition.

Q Were these devices ever stolen in the past?

Absolutely not, as part of our testing procedure all devices are checked against The UK National Property Register. This is the same database the police use to manage stolen items. This is how we ensure we do not accidentally buy or sell any stolen items.

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