About

Saltwell Design Studio was founded in 2021 and is based in East London.

The founder, Serina wanted to create key wardrobe staples comprised of evolved classics that are sustainably, ethically and locally made.

Everything is cut and hand sewn in East London, with the majority made to order to reduce waste. Collections are always limited run and never mass produced.

Her aim was to create a socially conscious brand, focused on handcrafted slow fashion. Producing pieces both stylish and multifunctional. That bring an element of joy, comfort and confidence, to wear season after season.

With a commitment to making ethical fashion socially responsible, the studio also donates 5% of each sale to The Maternal Heath Project. A community project that provides a safe space with creative activites for new mothers, as well as continually advocating for Maternal Mental Health.

Q Frequently Asked Questions + Contact Info

Shipping Method & Costs:
COVID-19 UPDATE: Due to COVID-19 delivery times are more likely to be affected worldwide. Please take this into consideration before purchasing from Saltwell Design Studio.

CURRENT DISPATCH DAYS - FOR THE UK MON, WEDS & FRI, INTERNATIONAL IS ON FRIDAY'S

How Long Will My Order Take To Arrive?

UK 1st Class - £4.00 (Up to 3 working days)

EU Tracked - £9.50 (Up to 7 working days - this varies depending on countries)

US Tracked - £10.50 (Up to 10 working days)

International - £10.50 (Up to 14 working days)

Please note: Due to factors such as postal services, customs and busier periods i.e. public holidays it can take slightly longer for your items to arrive on time. Please bare this in mind when ordering and allow enough time for your item/s to be delivered.

INTERNATIONAL POSTING IS ON FRIDAY'S ONLY

*Please note due to Brexit, EU orders may now be subject to customs charges upon arrival into your country, this is the responsibility of the customer to pay and will vary depending on each countries import laws.

Tracking:
Will I Be Able To Track My Order?

We provide full tracking with each order and it's up to the customer to keep updated with shipment details. You can follow your order via Royal Mail by entering the tracking number sent to your email

If you think your parcel is lost or you need further assistance, feel free to contact us - [email protected]

Countries facing issues:

* Germany - We've noticed that attempted deliveries are only made once, please ensure you are following your parcel to be kept updated with the expected arrival date.

* USA & Canada - During Winter, parcels may take exceptionally longer to be delivered due to extreme weather conditions, please bare this in mind when placing your order.

Processing Times:
What Are Your Processing Times?

We process orders within 3 working days however this may differ during busier periods. * The current pandemic means that our current way of processing can take up to 7 days to process your order before it is shipped.

Returns/Refunds Policy:
Do You Offer Refunds?

Due to the nature of our goods we are only able to accept returns & exchanges for items that have arrived damaged. A request for a return must be made within 14 working days of receiving an order or once the first attempt at delivery has been made. Authorised returns must be received within 14 days to remain valid for a refund.

To be eligible for a return, the item{s} must be unused and in its original packaging. Items that do not meet this criteria, the time limit, or are non-returnable, will be declined.

Buyers are responsible for return postage costs and are advised to return items via a recorded delivery method; lost returns cannot be refunded.

HOW TO RETURN AN ITEM

To request a return you must first contact the us before attempting to return an order. Any items returned without contacting the shop first may be exempt from receiving a refund.

Please get in touch with us using the details below. We're here to help!

[email protected]

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  • Monday09:00 AM - 05:00 PM
  • Tuesday09:00 AM - 05:00 PM
  • Wednesday09:00 AM - 05:00 PM
  • Thursday09:00 AM - 05:00 PM
  • Friday09:00 AM - 05:00 PM
  • ££££
  • Price Range 12 - 120

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